Re: Thunderbolt power hog. I want my money back
vanessas_vzw
Verizon Employee

Good morning Bsg.

 

I completely understand your frustration with the battery life of your Thunderbolt, as I would feel the same way.  I know I also need my phone to last all day.  How long have you had this device?  Have we done any troubleshooting other than just recommending an extended battery?  Has the device been replaced?  Being that the battery life is so low, we will need to troubleshoot since you are out of the Worry Free period.  If the device needs to be replaced under the 1-year manufacturer's warranty, it will be replaced with the same device.  However, please send me a Private Message and I will be happy to personally assist you further.

 

Thank you,

 

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