Re: LTE Home Router Firmware Update appears to cause disconnections
jav6
Champion - Level 3

@_jay_ wrote:

Update...

The last 3 mornings we have woken up to a dead modem.  I had to restart 3 or 4 times yesterday.  One of them kicked me out of a work meeting - Yeah!

Make sure you call support and log your issues - reference the firmware update.  


Has anyone been able to get a support ticket opened with a number that can be referenced when calling support to report/log issue?

...Just another VZW customer...trying to offer some assistance...