Community Forums - Very Slow always on data

Censorship · ‎05-26-2020

Still happening today in exactly the same way. Restarted the phone to find even worse speeds! Upon restarting, there was a brief moment of 4 out of 5 bars, but then it dropped to 2-3.

I thought it was throttling, but my cycle just restarted today.

Good job, Verizon, good job..

vzw_customer_support · ‎05-28-2020

Those upload speeds are not what we want for our customers, Censorship. The second download speed from today is also below our expectations. Good point that your bill cycle just started, so that rules out some things that could cause this. How often do you see these speeds? Do the signal fluctuations you mentioned ever affect your calls and texts, and if so, how?

GeorgeS_VZW

Censorship · ‎06-14-2020

To answer your questions, yes, I do see fluctuations. It looks like the last time it was bad enough to make me do a speed test was end of February. I noticed it is GETTING WORSE, meaning 2 bars instead of 5 is more frequent.

As I write now, it is 2 am in a low population area - do you honestly think it is congestion?

I have not noticed any effect on calls or texts - except between my phone and the other phone on my plan, interestingly.

My phone is less than a year old. I have the unlimited plan. But it has little value if I can't get the data on the phone in a reasonable time. Verizon takes my money, per contract, but does not perform their contractual obligation.

How do I regain the value of my payments to Verizon?

(It would not let me attach picture.)

vzw_customer_support · ‎06-16-2020

Censorship, I do appreciate you for that information. We can certainly help check in on this together. Please send us a Private Note to begin. JoseL_VZW