Unfortunately repeating the answer of "we are trying to work on it and it is out of our control" is not very useful, nor does it provide any clarity.

The issue for Verizon users in El Paso and other affected border cities is not WHAT is happening to cause the problem but rather WHAT is VERIZON going to do to take care of its customers. So far, what Verizon is NOT doing is:

1 - Fix the problem outright

2 - Provide a CURRENT update to show customers that it is a priority and allow us to see any progress

3 - Provide a timeline of when it might work again

4 - Give a credit on the bills for the loss of use of a service that was paid for

Essentially, all that Verizon has done is repeat over and over that it is due to a wireless carrier in Mexico, Not our fault!!  Truly, we get that. The real problem goes far beyond the ability or authority of online customer service agents to adequately respond. As a result we hear the same not-helpful statements over and over. 

Let's do some real talk then: At what point do we all cut ties with Verizon and pick up Sprint, AT&T or T-Mobile?