This has been going on since early August !! and still wireless! Mexico cellular network is problem for U.S. phone service, El Paso emergency responders

Verizon has biggest problems with cross-border interference

The Mexican cellular network appears to have caused the biggest problems for Verizon Wireless, whose El Paso customers have experienced dropped calls and slow, or no data service in some areas since Altán Redes' launched its network in Juárez.

Verizon, the nation's largest wireless phone carrier, also has similar problems in the San Diego area, which also has been tied to Altán's network interference.

Officials from both Verizon and AT&T have been in contact with the FCC about the cross-border interference, spokespersons from both companies reported.

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A Verizon store in East El Paso. (Photo: VIC KOLENC/EL PASO TIMES)

 

"Talks continue with the highest levels of the United States government, and our network team is making regular adjustments to the network to help mitigate the issue in the interim," Kate Jay, a Verizon spokesperson, said in an email.

"It's important to remember that people are still able to use their (mobile) devices," Jay said. "Interference really just impacts capacity, so we're most likely to hear from customers in areas where there's more network usage and/or more people." 

She encouraged Verizon customers with service problems to contact the company's customer service department.