I can understand your concern, bmeaves1. We appreciate you and your Mom’s loyalty with us. I am happy to hear that enabling Advanced Calling helped your device. I have looked into your Mom’s zip code and there are some areas of opportunity for service there. With that being said, when summer is here there is foliage, that can also block signals. There is not a tower down or anything to that extent. I would need to know the exact address in order to determine what exactly is happening in your Mom’s area. Since this is a public forum, you may want to have your Mom call or chat in when it is a good time for her, so we can address the issue more thoroughly. http://vz.to/28U2iOz

AllisonC_VZW
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