STEWEB96, we want to ensure you have service at all times including in your home. One of the ways to ensure this is via the use of wifi calling on your phone. There's no extra charge and it can be activated easily in your phone as follows:  http://www.verizonwireless.com/support/knowledge-base-204394/

Which iPhone model does your wife have? This feature is available on the iPhone SE, 6 and 6s.  http://www.verizonwireless.com/support/knowledge-base-204165/

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