Re: Slow 4G LTE in the Dallas area
vzw_customer_support
Customer Service Rep

Thank you so much for sharing these details AudioFenix!

We definitely want to get to the bottom of these LTE concerns. I would be incredibly sad if you were to leave the VZW family. I appreciate all of the troubleshooting you've completed so far! Do you currently have your Data roaming on? Try turning it on here: http://vz.to/12ZhOgH

Have we had the opportunity of filing a network ticket for you?

Generally when there's an issue in multiple locations we review everything about the device. Have we tried replacing the device yet? Is there any physical or liquid damage?

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

0 Likes