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My phone is deactivated, it is Not suppose to be off!

ladydi101145
Miembro

Why is my phone not connected?

It was turned off yesterday, I paid my bill with special arrangements to make sure it would not be turned off! I am very upset about this!!! What seems to be the problem?

I want it restored ASAP and not charged for it either! It is not my doing this!

Please call me at [removed]?

Thank You!

Diana


Personal Information removed as required by the


Message was edited by Verizon Moderator


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Re: My phone is deactivated, it is Not suppose to be off!

Snn5
Líder Sénior

Servicio al Cliente

(800) 922-0204

or dial *611 from your mobile phone

7 AM - 11 PM, Mon - Fri
8 AM - 9 PM, Sat - Sun

You can also visit a corporate store in case you are unable to get around the automated menu when calling.

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Re: My phone is deactivated, it is Not suppose to be off!

vzw_customer_support
Asistencia al cliente
LadyDi101145

It is important to have a working phone at all times. I would be concerned as well if my phone was not working. Please remove your post as it is public and you have your phone number listed. I do see that you were able to visit a local store and the phone is working now. In the future you need immediate assitance please contact us http://www.verizonwireless.com/wcms/contact-us.html

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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