Tidbits wrote:
I have never ran into a business that will not push their best seller unless the sales person is agnostic. A company will not care less as long as it is making sales. This goes with ANY industry. It varies by sales people more than the company itself.
If that were true, then why have I never received an e-mail advertisement from VZW about the latest Windows phone, but receive at least one each week for an iPhone or Android? Why is it that when a customer goes into a store and asks for a Windows device, the service rep says that they don't exist and then pushes the Android? This is very consistent around the USA.
What is being ignored here is that if VZW pushes Android (and Apple) and actively advocates AGAINST Windows. The story is too consistent across the many VZW stores for it to be just up to the sales reps. And since they treat Windows as an enemy, how many Windows devices are they going to sell?
NolMac wrote:
Agree with Tidbits. It's the sales people and as I've said before a little different. A salesman who is paid on commission (don't know if that's the case with Verizon) will almost always push where their highest commission is. It's like Best Buy employees back in the day pushing expensive cords with 0 difference. Which does frustrate me taking advantage of people that just don't know better. Which is going to be the highest revenue for the company. Even when they're not paid on commission they'll still be told to push certain items. Not all sales people know everything. They're not all following this. Most stores don't carry it. I don't blame Verizon for not wanting to take time to train people and inform people in stores on a phone basically none carry. Now of course it's Verizon's choice not to really care it in stores, but it's such a small market I can't blame them. Wall space is expensive real estate.
According to several sales people that I have talked with, they get roughly the same amount of a commission for selling Windows as they do Android. (I don't know about the iPhone.)
Interesting, thanks for the info sickfreak. Well that's Verizon's biggest incentive they can give employees to push a product. I'm sure they really want them to push the extremely overpriced accessories.
I've asked these same people why they push the Androids and they shy away from the question - I can never get a straight answer. They won't even answer me why reps push people away from Windows.
But when we compare the VZW sales people's views of Windows to AT&T or T-Mobile's sales people - it's night and day.
I'm going to post this here; two many posts about the same thing...
A little background; the user that posted this in Windows Central forums is a very reliable Verizon source and what he says is pretty much the truth.
Been talking to some Verizon customer service people and some people at MS after some tweets caught their attention.
Verizon has to authenticate the phone and they have no choice as long as it passes a certified third party inspection, but Microsoft has to foot the bill for the inspection. It sounds like MS may do that from the back and forth, but it has not been done yet because there are no manufactured models yet. All phones are technically prototypes and the manufacturing lines have not been fired up yet. Conjecture on my part based on what I've been told by VZW and Microsoft, but MS may submit the phone for CDMA certification to a third party. If that goes through, Verizon must list the IMEI numbers and allow activation or Microsoft can lodge a complaint with the FCC.
It sounds like Microsoft does not want to have anyone counting on these phones to work on Verizon upon announcement and it is possible that it will not ship with CDMA bands, but Microsoft may sell it unlocked CDMA at a later date after all the hurdles have been cleared, the phone is certified, and they can confirm VZW activation.
Again, I'm reading between the lines but have talked to people at both companies. Verizon is adamant that they will allow the phone if it passes the necessary hurdles that the FCC allows (and this third party verification is part of the LTE agreement VZW did with the FCC) and Microsoft insists that they have no problem selling the phone with CDMA bands unlocked if Verizon will activate it. But it sounds like it can't be verified until factory models come out.
Moto X works now, but it took time for the factory phones to be verified before Verizon allowed them. This is something they are allowed to do according to the FCC. Now any Moto X Pure should work because the IMEI has been added.
We'll see what happens. Verizon also promised me that they have other "exciting Windows 10 Mobile offerings" in the pipeline that will be revealed in the future near the Windows 10 Mobile launch. I keep hearing that HTC and LG are coming to the party and will offer Verizon phones. There's also noise that Acer will sell the Jade Primo unlocked directly and in MS Stores and will get the CDMA bands verified independently of Verizon to force a listing.
I guess I would just say that we all need to stay tuned and keep out ears to the ground.
Source: Windows Central Forums
I read this also. If people want Microsoft phones sale them Big Red it's the customer who keep you in business and the cell manufacturers we need each other.
I've received some calls, emails and texts from a member of VZW "Executive Offices" that I won't be able to return until tomorrow. I can't wait to hear the "the word" from that side of the fence.
Moto X worked without the IMEIs. Nexus 6 worked without the IMEIs, and the iPhone 6 worked without the IMEIs. The system would kick back non Verizon device and work regardless if the IMEIs are not there. It also needs EVDO and band 13 not just CDMA. See iPhone 6S specs for example.
Slight topic detour...I just checked out Microsoft's Community Forums. The Surface Book and Surface Pro 4 are having issues out of the gate...especially the Surface Book.
Not good news. Hopefully this doesn't portend problems for the 950's...even though they are not available to us VZW customers.
I think it has more to do with people who already have a surface are not going to buy the new ones. They'll wait at least a year more. Only diehard fanatics will buy them every time they come out with a new one. Some people are probably waiting for sales because Black Friday is around the corner.
Start a new topic or ask questions in the open forum.
