What do you mean how do I know?
Do you know what this discussion is even about? I mean, I'm not saying you are, but if you're a Verizon employee, I totally understand your confusion.
We're talking about a smartphone running the, now, deprecated, Windows Phone 8 operating system which was replaced by Windows Phone 8.1 some time ago.
Windows Phone is the one with the colorful boxes, or tiles. Remember Ann, this is not the same as an Android running Launcher 8 that Verizon reps will hand customers when they ask for Windows Phone. It's different. This particular model was made by a company called Nokia (even with that silly name, they'd been making phones for years, believe or not) and was called the Lumia Icon. It was once an exclusive flagship device sold by the company that runs this website. I can upload a picture if you need one.
It was a slick little device with a lot of potential, hence the enthusiasm. But the company that sold it to me for $550, for unknown reasons, has been sitting on two firmware updates since at least August. It's had a sad, short run, I'm afraid, having been just ingloriously retired.
Like I said where's the proof o your claim. Just because one device has it doesn't mean it's finished. There's a process and Verizon has never advertised a release date other than it was ready if it does get the update.
No I don't work for Verizon. I am not confused at all I got 6 years worth of data from Android devices about this issue. They all have lost using you exact argument.
There is no different between windows phone and Android devices when it comes to updates. They both follow the same process on Verizon. Android users have sued Verizon for the same thing you are trying to do a class action suite for. Every one of them lost. Here's why.
You are not getting an update at a time you believe you should get it. There was never an advertised date. Speculation and assumption that the update is finished and passed everything doesn't hold water without documentation. So courts will side with the companies making said update because they never made a "promise" as to when.
They advertised that the phone was ready to get the next update. Them working on the next update shows that is does accept the next update regardless if they finish or not. As long as they deliver the update regardless if it's this month, next year, or 10 years from now(soon) it's not bait and switch. Only when they say(Either MS or Verizon) said they are not going to bring the update out it will never be bait and switch.
Ok. You're an expert on Android phones. That's awesome. But we're not talking about Android. We're talking about Windows Phone. And they are different because the Icon was a Verizon branded exclusive and there is ample precedence of an identical device running updated firmware.
You see, the Lumia 930 and the Lumia 929, wait for it ... are ... the ... same ... phone! The difference being one runs Phone 8, the other 8.1. One is on Lumia Black, the other on Cyan.
Nokia Lumia 930 vs Nokia Lumia Icon - Phone specs comparison
Firmware change logs for Nokia Lumia (Windows Phone) devices - Wiki
You understand, the phone has been retired, right? It would be interesting to know if XLTE requires the Cyan update. There is ample advertising in print and on the web of the Icon being sold as XLTE ready.
You're going way out of the way to comment on things that I don't think you have facts on. Microsoft has said they have released the updates to Verizon. Please, give me an example of a product Microsoft dropped support for after six months. You're not putting this in context. Nor, are you really arguing any of my points. You're just playing devil's advocate in defense of Verizon implying that they owe us nothing by way of support for an expensive device that was purchased with their freaking logo stamped on it. Your argument comes down to, "Ha, ha, they got you." Do find that morally defensible? I don't.
You said you worked in the "class action business," so it seems you should have a better grasp on the semantics regarding this sort of thing. It isn't false advertising, either. "Windows 8.1 Ready" is not "Windows 8.1 Guaranteed by (insert date)." Your choice of words is indicative of your level of expertise. Working in the medical industry does not make me a doctor.
Your information you posted is hearsay. Where's the documented proof and someone on record willing testimony to prove that information. For someone who deals with this stuff seems like you have a lot to learn.
james1114 wrote:
Ok. You're an expert on Android phones. That's awesome. But we're not talking about Android. We're talking about Windows Phone. And they are different because the Icon was a Verizon branded exclusive and there is ample precedence of an identical device running updated firmware.
You see, the Lumia 930 and the Lumia 929, wait for it ... are ... the ... same ... phone! The difference being one runs Phone 8, the other 8.1. One is on Lumia Black, the other on Cyan.
Nokia Lumia 930 vs Nokia Lumia Icon - Phone specs comparison
Firmware change logs for Nokia Lumia (Windows Phone) devices - Wiki
You understand, the phone has been retired, right? It would be interesting to know if XLTE requires the Cyan update. There is ample advertising in print and on the web of the Icon being sold as XLTE ready.
There's another difference... One requires CDMA support and the other doesn't. CDMA also requires additional testing by Qualcomm as well as additional testing by the FCC for those frequencies as well. That's a lot bigger difference you make it out to be.
The question with XLTE is does anyone who owns one lives in a XLTE area. Not very many places have XLTE active at the moment.
Both Verizon and Microsoft have confirmed that the Lumia Denim firmware update has been released to Verizon from MIcrosoft and that Verizon is currently "testing" the update.
This is however, the exact same information that was granted to us about the Cyan firmware update and we are still on Lumia Black. As I have stated many times, my continue patronage of Verizon is in their hands. If Verizon doesn't release the Lumia Denim firmware update for my Icon before AT&T releases the Lumia Denim firmware update for the Lumia 1520, Verizon will be losing my business!
I have had many people tell me "so what if you leave, Windows Phone isn't significant enough to make a difference to Verizon." Well, if enough of us Windows Phone users leave and provide upscale momentum to Verizon's competitors, that should be enough to make them wake up. AT&T has already released their numbers and have a significant increase in customer numbers and customer satisfaction (due to them upgrading their LTE network, which is now faster and stronger than Veizon's).
Fact is, Verizon has LTE and XLTE, but if you lose their LTE signal, your phone reverts back to CDMA (3G) which is extremely slow. With AT&T, their LTE signal is now twice as strong (covering larger areas from each tower) and if you lose the LTE signal, you revert back to HSPA+ which still downloads at 3-6 mbps.
Lastly, AT&T actually shows love to Windows Phone users, unlike Verizon.
The only reason I haven't left yet is because I really like my Icon. I prefer its size to the 1520, but I'll gladly dump this phone for the 1520 if AT&T beats Verizon to the Denim release.
Tidbits, what you seem to be forgetting is that the Qualcomm chip in the Icon has already been tested and passed Qualcomm testing when the phone was originally put out. It DOES NOT require retesting if the firmware doesn't change anything regarding the chip. Since Lumia Cyan nor Lumia Denim change anything related to the Qualcomm processor, it does not require additional testing and/or approval from Qualcomm. I have already confirmed this with Qualcomm, Microsoft and Verizon, so your CDMA point is moot.
Start a new topic or ask questions in the open forum.
