We are sorry to hear that you are having difficulty retrieving your important messages. Callers do want to be heard. Let's work to get this resolved. Which make and model phone do you have? Many phones now offer visual voicemail with specific steps for set up and we want to ensure that we provide the correct steps. Are you able to dial *86 and send to successfully reach your voicemail box? You mentioned going to the Settings, please provide the exact steps that you are taking.
Follow us TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response registry . This ensures others can benefit from our conversation. Thanks in advance for your help with this!!