Lumia audio/headphone jack problem...no sound

[brownie57]

After unplugging headphones from Lumia phone, it thinks it's still plugged in and cannot hear any audio unless I put the speakerphone on during a call.  Cannot hear any music, etc. Tried cleaning out the earphone jack and doing a soft reboot.  Nothing works.

[primortal · Accepted solution]

If plugging the headphones back in and unplugging doesn't work you'll need to get the phone repaired/replaced.  It sounds like the contacts are stuck in the position that the phone thinks the headphones are still plugged in.

[vzw_customer_support]

brownie57, we appreciate your efforts thus far. We're stepping in to help. Does your device have any physical or liquid damage? Do you see any residue or corrosion in the port where you connect the device to the headset?

LasinaHiVZW_VZW
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