Purchased a Lumia 822 in January. On the web, I see the current version of software for the 822 is 8.0.10211.204, hardware is 1532.5951.1250.1012 My phone is currently on 8.0.9905.12 and 1532.2108.1244.0003 It has not informed me I have any updates. I have gone into settings and requested them manually. I get a 80072ee2 message "We are currently unable to check for updates." I made sure I had +40% battery and WiFi was turned on. In May, I called Verizon, the tech didn't have a clue, got Nokia on the phone, they said it wasn't released for my area yet. It's now over a month later, still getting the error message. Does that mean the release (which has been out for AT&T customers since mid-December) still isn't available in my area yet? Or do I have a problem with my phone?
Hello NTPrez
Yes the current software version is the 1012. It should have been pushed out to the device. I would recommend turning off Wifi and retest. If that doesn't work. Please perform a hard reset and retest. Here's how: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=66301
Let me know if this persists.
JoeL_VZW
Please follow us on twitter @vzwsupport
Interesting--I always started the wireless BEFORE I tried downloading the updates. This time, since you said turn off the wifi, I tried checking for the updates with the wifi off. It prompted me to turn it on--AFTER it found the updates. I did, it downloaded and updated to the current version just fine. Things the directions DON'T tell you... I still think it's odd that it never prompted me for the update even though I have checkmarked both "Tell me when updates are available for my phone" and "Automatically download updates if my data settings allow it", but at this point, I don't care. <GRIN>
Thank you!
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