using the phone. Also, phone won't shut off. It turns itself back on. I have to let the battery completely die. I don't want to do a hard reset because I'm worried some of the websites I've saved in my favorites won't all be save. What should I do??!!
AefaeLina, this is concerning to hear! I want to make sure that this issue is properly resolved. What model device do you have?
HarleyE_VZW
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