822 Lumia does not display caller Picture or Name

[Dswanson26]

When contacts in my people hub call me, the phone doesn't use the Ring Tone assigned to them and it doesn't display their picture or contact information.  The incoming call number is exactly as listed in their people profiles but the phone just displays the incoming number like it's from a person unknown to me.

[Dswanson26 · Accepted solution]

Shutting the phone off, removing the battery, then replacing and restarting resolved this issue for me.