after dealing with a defective device for a couple weeks i went into the store and they confirmed it was defective and that it was still under warranty and i paid the extra fee $30.00 i think to get it expedited next day delivery. i received the package and with it was very exact directions and a prepaid return shipping label i follow all the directions to the letter placing my return address on it and covering all the original shipping label and dropped it in a ups pickup box but now they are charging me $ 750.00 for an unreturned device they say they haven't received and has not been returned to me due to some sort of address issue or what ever heres the kicker they say i need to provide a receipt for shipping and a tracking number to prove i shipped it but there is no recipt cause the prepaid label was made by them not purchased by me and refuse to reverse the 750.00 charge on my account
We are so sad to hear that you are being charged for a phone that you shipped back to us, JAYZEN99. We want to help.
We can certainly have that cost credited back, once the phone you sent in is received by our warehouse. We apologize that we do not have a record of Shipping labels we provide, since they are pre-purchased in bulk from the shippers, we do not have the Tracking numbers recorded. We must rely on our customers keeping that information so if a shipping issue does occur, we could then track the package with the shipper.
Also, hearing that you dropped off the package at a pickup box instead of having UPS check in the package, limits what we could do within our investigation process. Since it was dropped off in a pickup box and since there is no tracking number, we can only wait for your package to be received at our warehouse from the shipper.
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