I am a former Alltel customer who was switched to Verizon in the takeover. In that switch I was told that I would be able to keep my plan for as long as I wished. I had a family plan which allowed me to add lines up to some number. Last spring my wife and I upgraded to smartphones on our lines, no problem, just an extra data charge. Then we tried to add a line for my son. Not possible. I was told by sales that the only way to do this was to drop the Alltel family plan for a Verizon plan which offered less. After all we weren’t using all our minutes anyway, so no loss. So unhappily we did this.
A few months later I had a huge bill since my business picked up. Having sticker shock, I spoke with customer service and told them the story. My earlier plan would have covered the overage minutes, so I wasn’t happy. I spoke to a CS supervisor who told me that I didn’t have to change my plan as the sales people told me. I paid a portion of the overage, but she was able to reinstitute my earlier family plan.
Now I am there again. This time I am trying to add a phone for my daughter. The sales people tell me that I can’t do it under my current family plan. I will need to switch to a current Verizon plan. HELP! Unfortunately I don’t have the contact info for the CS supervisor that dealt with me last time, because all I have gotten is the same line from everyone else. I asked to speak to a CS supervisor and was told that they would need to call me back. I received several calls from Verizon while I was busy and when I called back immediately, the number was “disconnected.”
You need to call and ask for an Alltel converted Rep. I directed someone else in the same situation and they were able to add the line.
Thanks I'll try this.
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