waiting a month for an answer?

[dmh359]

GREAT DAY to try and reach anybody on VERIZON

4/28/14 And cannot reach anyone on the 800 number just a recording with ads about the great things? verzion offers

After waiting for about 20 minutes I hung up and tried to get someone on chat with verizon again was not connected..

went to DOWNDETECTOR to see verizon was having issues near my area in wolcott ny but it still does not help to resolved my problem

for now a full month.My 4g broadband has been shutting down to 3g with 2 or 3 bars and will not let me use my comupter unless i

shut off the vzacess and reconnect to 4g no bars that sometimes stays there or switches off to 2g up to 3 g 2 bars and again I have to repeat the whole process again

or just switch off my comupter.

ALREADY since this problem started i have a new sim card ,have deleted the access program and reinstalled the program and don't know how many times I have been walked through

different ideas when you get someone on the phone

I am in a 4g extended area but if you look at the map ,full 4g surrounds where i live and until a month ago i had 4g speed

with up to 3bars for about a year and a half

this is a rural farm area so i don't think a lot of users are doing anything to slow my service unless cows have laptops and playing ANGRY BIRDS

VERIZON it's your towers, broadband units plus whatever how come you can't figure out what is going on. as I post this letter

MAYBE SOMEONE FROM VERIZON WILL ANSWER TO ASK FOR MORE INFO WHICH I HAVE DONE WITH OTHER POST, BuT maybe this time they will answer my reply,

right now one month with no results it is time to file a complain with the FTC website

[vzw_customer_support]

I don't want you waiting any longer, dmh359. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 with your name so we can get the answers you've been looking for.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

[dmh359]

I have tried many times in different ways to get my 4g working again . I t almost feels hopeless . the last few things {new sim. deleting and restall program nothing works , maybe it.s now a tower problem or the vl600 is shot }{just lost 4g no bars to 3g 2 bars and had to reconnect} ..this is what i go through for the last 30 days in wolcott ny

[vzw_customer_support]

dmh359,

We want to ensure you can enjoy the benefits of our 4G LTE network. We apologize you are still having issues even after trying all the troubleshooting steps. We would need to take a closer look at this matter, so please send me a follow request and a direct message so we can get to the bottom of this. http://vz.to/1fbIKzK

KarenC_VZW
Follow us on Twitter @VZWSupport