vz navigator and iPhone 5s

[mx_elena_2002]

I just upgraded from the Pantech jest to iPhone 5s and I am still being charged $9.99/month for vz navigator even though vz navigator isn't even on my new phone and I don't need it with the included maps app.  How do I stop these charges?

[zellerandy · Accepted solution]

you may be able to change it when you log onto my verizon, or just call 611 from your cell hpone for custoemr service and htey can remove it

[mx_elena_2002]

How do I go about that in my verizon?  I'm not seeing it anywhere except on the bill itself.

[zellerandy]

let me log into mine and see where it is

[zellerandy]

log into my verizon, on the left hand side there is a big list of things you can do, one of the choices is change features.  Its under there you can take it off

[zellerandy]

Left hand side-Manage My Account- CHange features

[mx_elena_2002]

Ok I will try that

[mx_elena_2002]

not seeing "change features", just seeing this:

View Bill

View My Usage

Manage Paperless Billing

Assign Account Managers

Manage Family
Safeguards & Controls

Block Calls & Messages

Block Services

Change Minutes,
Text or Data

Manage Products & Apps

Set Up Auto Pay

Manage Friends & Family

Manage Privacy Settings

Change Billing Address

[zellerandy]

ok yours is different than mine.   there is a box towars the top of the screan,   it says "I WNAT TO"  then there us a little plus sign.  click the plus sign and see if change features is in there

[mx_elena_2002]

it's not there