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re-downloading a ringtone purchased
ScotManG
Newbie
‎07-20-2009 11:06 PM

Hi folks,

 

New forum member.  This has probably been answered, so please just point me in the right direction...

 

My wife bought some ringtones and then had to get a new replacement phone.  I can't seem to figure out how to get the ringtones "re-downloaded" to the new replacement phone... do I have to call customer service?  These are paid for and showing up on her account (family plan).

 

Thanks in advance!

Scott

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Re: re-downloading a ringtone purchased
nmchileman
Master - Level 3
‎07-20-2009 11:19 PM
My Media Retrieval is the new, easy way to do it. That's a how-to guide/FAQ for the application. You'll need to access it via MyVerizon and log in.
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Re: re-downloading a ringtone purchased
ScotManG
Newbie
‎07-21-2009 08:27 AM
Thank you!  Great to see this available.  But, looks like it's not in My Verizon for my wife (phone was replaced a few months back).  Looks like I'll have to call customer support since the ringtones are showing they were purchased (date et al), yet I can't get them back into her phone.  Thanks.
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Re: re-downloading a ringtone purchased
Oldcabdriver
Newbie
‎07-31-2009 02:05 PM
Doesn 't work for me.  I have 43 items on my purchased list and can only download 2 -- and they want another $2.99 to download one of those. 
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