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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
shel072005
Enthusiast - Level 2
‎03-09-2016 02:11 PM

I guess. I should re-submit everything again. So you have 2 tracking numbers?

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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
shel072005
Enthusiast - Level 2
‎03-09-2016 02:15 PM

Also, when do the 45 days start is it as of the first day your service was started?

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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
hworkman
Enthusiast - Level 3
‎03-09-2016 02:16 PM

Yep, I have one for my line and my husband's line. Which was actually causing the whole thing to be invalid, me having two lines to switch and I was submitting everything under my line. I had to submit the same exact paperwork for both lines, just when I put in the information I had to put my number in for one and his for the other to submit. From what I understand you have to do that for all the lines you have.

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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
hworkman
Enthusiast - Level 3
‎03-09-2016 02:19 PM

As far as the 45 days, I'm not a 100% sure on that one. I just know it was well over 45 days from our start of service when I saw the invalid the first go around.

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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
shel072005
Enthusiast - Level 2
‎03-09-2016 02:25 PM

Well thanks for all the information..I will resubmit everything again only for my line since it's the one that shows as invalid. I submitted for my other lines yesterday and it shows as pending. I will update on changes. So far I'm just very frustrated with Verizon I should have stayed with Sprint Smiley Sad

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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
hworkman
Enthusiast - Level 3
‎03-09-2016 03:03 PM

You're welcome! Hopefully it will help. I felt like that at first, but the more I thought of it, I'm glad I got away from AT&T my bill was way too much! It is frustrating though!

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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
Tchy2016
Newbie
‎03-15-2016 07:56 AM

IN the same boat! This is complete [removal required by the Verizon Wireless Terms of Service] !

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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
hworkman
Enthusiast - Level 3
‎03-15-2016 08:53 AM

I spoke too soon on thinking I had all mine together. YET again another invalid, I think that makes number 6? Telling me that I didn't submit all my stuff on time even though I was told by a customer service rep that there would be a note in the system saying I was good to go, due to some confusion on both parts.

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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
shel072005
Enthusiast - Level 2
‎03-15-2016 09:57 AM

I'm still waiting! My status is still at "pending" !

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Re: "Switch to Verizon" Promotion is Misleading; Nearly Impossible to Redeem
hworkman
Enthusiast - Level 3
‎03-15-2016 10:41 AM

Looks like I am out on my money...

After being told that I could resubmit everything, I am now being told I've passed the time limit for submission. Even though I specifically asked the customer service rep about the time limit. I was insured that there would be a note on my account. I submitted stuff back in January and turns out it was wrong. So, I had to resubmit everything and make corrections. On my end, I did submit the wrong bill, but as soon as I realized and got the correct one I submitted it right away. When I did all that, that is when I was reassured I would be okay on my time. Guess not, because there is no note on my account.

Customer service rep I just spoke to told me he could send it off to senior specialist for review, but I really don't have high hopes on that.

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