poor service

[katcurtis]

We have been verizon customers for years, in the last 6 months we have been experiencing dropped calls and no service where we had service  before. I think verizon you need to re-evaluate your advertising because your service isn't what it used to be, it sucks!! And I am not talking about just data phones. When you first came to McNeal, Az you had the best service around, we couldn't brag about you enough, now we can't stop cussing you. So what are you doing to improve our service again???

[vzw_customer_support]

katcurtis lets get the service back on track and restore the love! What zip code in McNeal are you located in? What device make/model do you have?

AshleyS_VZW
Follow us on Twitter @VZWSupport

[RushFan2112]

I think the probelm is they no longer have anyone walking around going, "Can you hear me now?"

[katcurtis]

85617 is my zip, and I am currently on the Casio G’zone Brigade

katcurtis

[katcurtis]

my zip is 85617, my phone is a Casio G'Zone Brigade

[vzw_customer_support]

katcurtis

Thanks for that info! There do appear to be some areas of opportunity in your zip code that may make it difficult to maintain service indoors. Does service improve when you go outside? Any better after dialing *228 option 2 from your phone?

RuthW_VZW
Follow us on twitter @VZWSupport

[katcurtis]

When you say outside do you mean outside of my vehicle? Because that is when the service is lousy – driving home and being on the phone, service is “can you hear me now” to dropped calls in places that have never been bad. Now it is happening in my home and no it doesn’t make a difference if I am outside or not. What is *228 that I would have to call to make my service better?

katcurtis

[vzw_customer_support]

katcurtis,

Let's ensure we are on the same page, so let's add some clarity. The *228 send option 2 helps ensure your phone is connecting to the towers in your area/location and give you the best signal possible. Outdoors means whenever you are outside a builiding or home it can be while in a car, park or walking down the street.

KarenC_VZW
Follow us on Twitter @VZWSupport

[katcurtis]

Ok I will try this, thank you..

katcurtis

[katcurtis]

Ok I just got a call from my husband who is driving home (I did the *228 on his phone last night) and he had 2 dropped calls and one “can you hear me now”, in places where we have never had problems.

katcurtis