parental usage controls

[joycefl6]

I recently put usage controls on my daughter's phone.  I've blocked her from receiving texts/calls after 11:45 p.m.  Unfortunately, since she starts the call before 11:45, there is no restriction.  She speaks to the caller for two hours so I'm back where I started from.  Also, I have a problem with the only "trusted" people she can reach are those on my calling plan.  What if she can't reach us and wants to call her aunt or uncle????   Certainly, with Verizon's new "pick 10 numbers on any system" calling plan, they don't have to restrict her from using "trusted" numbers not in MY plan!  Any way around these issues?  I guess this is more for Verizon to answer but no patience waiting on the phone and customer service won't know the answer anyhow.

[vztelecom]

yes they will. Try calling 1-800-922-0204 as early in the day as possible. They will be able to answer all these questions or just stop into a VZW store.

[iheartfios123]

According to the wireless website:

Restricciones horarias

2. ¿Puedo administrar las restricciones de horario en las líneas de mi familia? Sí, puedes establecer hasta 10 períodos de restricción horaria para cada teléfono que tenga el servicio Controles de uso. No permitirá al usuario enviar o recibir mensajes (incluyendo IM móvil), descargar contenido como timbres o juegos, o usar aplicaciones, entre ellas Chaperone y Backup Assistant. Nota: Los mensajes de texto enviados entre números de confianza designados y el teléfono del niño serán aceptados, incluso durante los períodos de restricción horaria.
   
   Voice calls are not stopped during time restricted periods (numbers on the Block Number list are always restricted from calling or being called by the child). No podrás restringir, ni establecer una asignación para los mensajes premium (mensajes por los que el usuario paga un cargo adicional, por ejemplo alertas de deportes, o contenidos como fondos de pantalla o timbres).
   Volver arriba
4. ¿Funcionará Chaperone cuando hay restricción horaria en el servicio de controles de uso del teléfono de mi hijo? No. Un padre no podrá localizar a un niño ni recibir alertas "Child zone" si está utilizando los servicios Chaperone cuando la línea del niño está sujeta a restricciones horarias.

Números de confianza

2. ¿Qué números telefónicos pueden agregarse a la lista de números de confianza? En este momento, puedes agregar a la lista de números de confianza sólo los números de tu cuenta Verizon Wireless. Un suscriptor del servicio Controles de uso y un número de la lista de números de confianza pueden enviar o recibir mensajes el uno al otro, sin importar las restricciones horarias ni los límites de asignación de mensajes.
   
   Debes determinar qué números de tu cuenta son "Números de confianza".

[john_august]

The time restriction is only for stopping text messages. I asked this question also when I put usage controls on my daughters phone. I also have chaperone on her phone and found out after I put usage controls on that chaperone does not function when time restrictions are ser. I do not see why verzion can not set the id or phone number that chaperone uses as a trusted number so that it can be used when time restrictions are set. I have also asked about adding trusted numbers that are not under my plan, but are verizon customers. I was told that it was not possible.

[nvp]

We recently signed up for "Usage Controls".  We tried to use the service for the first time this evening.  We were dismayed to find that the trusted numbers feature is limited to numbers on our account.  That renders this service useless to us and probably many others. We have a fifteen-year-old 3,000 miles away in boarding school.  We had hoped to limit phone and text messaging on school nights.  We needed to add phone numbers for the dorm head - who is an adult, the schools emergency number, and other family and friends.  If there were an emergency during our usage control period, our child could not reach anyone except the numbers on our account.  All of those numbers are 3,000 miles away.  We have cancelled our subscription to Usage Controls, but will gladly sign up again - if and when Verizon upgrades their technology to include additional trusted numbers.

[nycsheart]

I just posted about this. I agree that the should allow subscribers of Parent Controls to somehow create groups so that everyone isn't restricted from contacting the number. I think it's a matter of time before they do this.

[unduki]

Verizon Usage Controls DON'T Work With All Phones!!!  There is a list that is not available to the public at this time and very few customer service reps have the capacity to know it exists.

I feel so ripped off!  I bought my daughter a phone - an LG enV Touch.  We were not told that this phone wouldn't work with the

usage controls.  I asked.

When I set up the usage controls, some worked but other's didn't.  I called and after a couple of FRUSTRATING hours on

Verizon's rabbit hole phone system, I was told that the phone I bought for my daughter didn't support usage controls.

So, now I have a two year contract on a phone that I've had to suspend because my teenager is having issues with her mother

and will run up my bill to get back at me for making her clean her room.  This is what I thought I was preventing when I bought this phone from Verizon in the first place.