is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
bdttfn
Newbie

Why can we not be on a phone call and use the web accessing? We are paying premium prices but restricted on our use.

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Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
kaebfly
Champion - Level 3

If you have an iPhone 6 or above you need to activate Advanced Calling (might show as HD Voice now) on your Verizon account and then make sure you have Voice and Data turned on in settings for this to work. But to answer your original question, no it's not a breach of contract. No where in your contract does it say you must be allowed to access data and voice at the same time. It's a great feature and convenience but it's not a requirement that carriers provide it. Once upon a time it didn't work at all on Verizon (or other CDMA carriers if I'm not mistaken). Now that Verizon has Advanced Calling it's working on eligible devices.

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Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
naansalad
Specialist - Level 3

it depending on what kind of phone you have ? but no its not breach of contract.....

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Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
bdttfn
Newbie

from my understanding it is for all phones... this is very limiting for me... and also i do a lot of conference calling and you are very limited on conference calling. you can only call 2 people and you have to call them both.. one or both cannot call you or you cannot conference them together.. and i need to conference more than 2 people together..

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Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
naansalad
Specialist - Level 3

I am going to assume you have IPHONE or is it another kind of device....

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Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
bdttfn
Newbie

yes.. i do have an iphone

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Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
rosajazl
Enthusiast - Level 2

I would call Customer Service and see if you have a feature for HD calling enabled for your line. Most smartphones have that capability but may need to have that feature added. That should allow you to use data while on a call.

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Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
naansalad
Specialist - Level 3

just wondering are you in 4G LTE area (signal bar should say 4G) and have Advanced Calling enabled on your line

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Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
kaebfly
Champion - Level 3

If you have an iPhone 6 or above you need to activate Advanced Calling (might show as HD Voice now) on your Verizon account and then make sure you have Voice and Data turned on in settings for this to work. But to answer your original question, no it's not a breach of contract. No where in your contract does it say you must be allowed to access data and voice at the same time. It's a great feature and convenience but it's not a requirement that carriers provide it. Once upon a time it didn't work at all on Verizon (or other CDMA carriers if I'm not mistaken). Now that Verizon has Advanced Calling it's working on eligible devices.

Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
vzw_customer_support
Customer Service Rep

Bdttfn, we're here to figure this out for you. Smartphones do everything, and we want you to get the best out of yours! Which model iPhone do you have?


MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: is it not a breach of contract if verizon will not allow you to be on data (web) at the same time you are on a phone call
Ann154
Community Leader
Community Leader

Considering the iPhones were never capable of voice and data simultaneously because of the radio hardware UNTIL the Advanced Calling feature was introduced and enabled by the customers on their lines, it definitely wasn't a "breach of contract".

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.