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incoming phone numbers not on my bill?

Miembro

When did Verizon stop putting the phone numbers for incoming calls on the bill/online call log?  If I need these for accounting/tax purposes to delineate business calls, what do I do if I can't see the numbers that came in?  The phone only holds so many and I don't know how to print those out from a phone. 

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Re: incoming phone numbers not on my bill?

Sr. Member

They didn't stop as far as I know. Mine all show up in the logs. Unless they are phishing numbers, then somehow the scammers manage to get those blocked out to all zeros.

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Re: incoming phone numbers not on my bill?

Community Manager
Community Manager

SallyMae, I want you to be able to get the info you need. The incoming calls should show on your account details, but if the caller restricted their number it would show unavailable. Are any incoming calls showing? What do you see in place of the number? Also, are you viewing a previous bill or current/unbilled usage data?

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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Re: incoming phone numbers not on my bill?

Miembro

None of my incoming calls are showing in the account details for either of my Verizon phones.  I rarely get a restricted call and the incoming numbers do show up in my phones, just not on my account details.  I was pretty sure the information was showing up a few months ago.  I just went and checked current usage data and previous usage data for last  month.  The incoming numbers are on neither.  I have not checked any further back but I can if you need me to.  Gracias,

Angela

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Re: incoming phone numbers not on my bill?

Community Manager
Community Manager

Thanks for the details, SallyMae. I want to look a little deeper into your situation. Can you please follow me (ChaunceyM_VZW) and send a Direct Message. Please include your wireless number and I will review your account. I look forward to hearing back from you.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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Re: incoming phone numbers not on my bill?

Miembro

I'm not sure I understand what you mean when you say "follow me" and send a direct message.  How do I "follow" and send a direct message?

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Re: incoming phone numbers not on my bill?

Miembro

Before you can send someone a direct message, you have to send a follow request. Just hover your mouse over 'Verizon Wireless Customer Support' and click on follow. keep an eye on your account because he'll send a follow request back. Once you accept, you'll be following each other and able to direct message each other

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Re: incoming phone numbers not on my bill?

Expert

Actually the instructions said to follow the individual username of the rep which would be in this instance.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: incoming phone numbers not on my bill?

Miembro

In his posts, his name was not clickable.  How did you 'link' his name in your post?

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Re: incoming phone numbers not on my bill?

Expert

It is called an @ mention. See the link below for how to use it.

Check out 'How to: @mentions people, places and things'

https://community.verizonwireless.com/docs/DOC-1131

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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