I submitted my old iPhone (4S 32GB on my Verizon Account) on 09/24/2014 (ID 411867774) and cannot get status on-line or over the phone at 877-835-2024. After waiting on the phone for 30 minutes, the operator tried to get an update, but could not. She placed me on hold, came back to verify my info, and then I got disconnected! I purchased a new iPhone 6 within the timeframe allowed and that phone is on my Verizon account now.
Can anyone at Verizon help me out?
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