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iPhone 5S 4G LTE connection poor in Philadelphia, PA (Zip 19107)

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My 4G LTE connection on my iPhone 5S has been poor for the past 2 days in Philadelphia, PA, specifically in zip code 19107.  I have tried turning my phone on and off, toggling my airplane mode, and also toggling cellular data on and off.  All of these things worked for a brief time, about 2-3 minutes, but then the connection goes away again.  I am considering reporting this to Verizon because it does not seem fair that I am paying for a service that is not working properly.

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Re: iPhone 5S 4G LTE connection poor in Philadelphia, PA (Zip 19107)

Community Manager
Community Manager

dansinnncy I know it can be frustrating to have trouble with your service and we'll do everything we can to get you connected! The area is clear so lets dive deeper! What data signal do you have on the device? Try resetting the networking by http://vz.to/1hLFDli

AshleyS_VZW
Follow us on Twitter @VZWSupport

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