I have been a Verizon customer since 1999, I currently have 3 smart phones, one regular phone and a tablet in my plan. in January I eliminated a line, but in april they put it back on, and I did not notice it until now. they said that I only suspended it, which is not correct, I had it done in the store, not online. I have had an unbelievably busy year with my business and didn't notice what had happened, so $199.00 later I had it eliminated once again. But, they would not take any charges off past 3 months, so I am stuck with roughly $109.00. the lady that I talked to was very understanding, very helpful, and very polite, but her supervisor would not budge. So, I very politely told her to end my service at the end of the billing cycle, and to tell her boss that Verizon is losing $3,120.00 per year (before taxes and fees, so that is all money in their pocket) for as long as they are going to remain in business and while I am alive, all over $109.00. they said that they were sorry to hear that. and that was it. wow!!! I may be bullheaded, but in my business the customer is always right, unless they are trying to scam me. I went back through all of my bills and showed them that there was never a call or text sent from the phone, ever. I don't see how they will remain in business if they can't show a little loyalty to a 14 year customer
