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how do i open up my files? it's been full since last fall, and i've never checked to delete some that i'd like to do now. i can't see anything but grey on videos and pix and docs.
kjohnsen
Newbie
‎07-17-2016 04:51 PM

i can't open anything on my cloud. it's full, & i'd like to delet some stuff.

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Re: how do i open up my files? it's been full since last fall, and i've never checked to delete some that i'd like to do now. i can't see anything but grey on videos and pix and docs.
vzw_customer_support
Customer Service Rep
‎07-19-2016 05:01 PM

kjohnsen, let's get to the bottom of this. How are you accessing the cloud? Have you attempted logging into the website from a computer? Please follow this link: http://vz.to/1xUTB75.

EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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