how do i get my upgrade reset
Bforeman1955
Newbie

Yesterday i went to a apple store in my city to get the iphone 6 plus it was all running smoothly then we hit the bump the apple worker rang up a iphone 6 and not the plus. This would have been the phone i was upgrading to but when he realized it he went in a cancelled the process no purchase was made. When we went in to retry it the upgrade was gone. Now its saying i have to wait until 2016. We called everyone apple could think of but no one could help. I just need to know how to get my upgrade back because i am still using this piece of junk i wanted to get rid of. How can i get the upgrade back since i didnt upgrade anything it was cancelled?

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Re: how do i get my upgrade reset
Dan789
Enthusiast - Level 3

There's not much Apple can really do at that point, since they have limited access/control of Verizon accounts.

I would call Verizon customer service and let them know.  They'll have all the records to see what happened and put your upgrade eligibility back to where it should be.

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Re: how do i get my upgrade reset
Dan789
Enthusiast - Level 3

There's not much Apple can really do at that point, since they have limited access/control of Verizon accounts.

I would call Verizon customer service and let them know.  They'll have all the records to see what happened and put your upgrade eligibility back to where it should be.

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Re: how do i get my upgrade reset
Bforeman1955
Newbie

We did that they had no idea what they could do to fix it. Thanks though. Dan789

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Re: how do i get my upgrade reset
Ann154
Community Leader
Community Leader

Call back and get a different rep that knows what they are doing. It sounds like the one you got wasn't versed correctly.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: how do i get my upgrade reset
vzw_customer_support
Customer Service Rep

I understand your concerns Bforeman1955. I'd be happy to help get this resolved for you. Getting a new iPhone should be exciting. If you went to the Apple store on the 2nd, it would take only a few days for our systems to upgrade to should the device was returned (in your case canceled). I apologize for this delay.

VanetrisC_VZW

Follow us on Twitter @vzwsupport

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