I have just spent a total of 7 days trying to get a replacement phone for my wife. On top of talking to about 5 different tech reps-all who promised to handle the transaction-now I have waited for a next day fed-ex delivery only to find that it was sent 2-day on thursday. Now delivery is for monday- 10 days after the first promise to overnite it. I have found the tech reps to be friendly but incompetent. The first girl tried to take credit for the outcome after she totally dropped the ball for 7 days. The additional problem with this website is that Verizon makes it impossible for any one to complain or comment directly to them. Cowards all.
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