droid razrs - italy and UK - intnl data plan not working

[dajaevans]

Two droid razrs, one in UK one in italy; both should work with the data plan bought before leaving US, according to the rep who set up the data plan at the time. But we have no service. And there is no service chat available during the hours it's supposedly up.  Only chat is for sales, where they say"that is unfortunate" & can't help.  Any thoughts? Very grateful

[vzw_customer_support · Accepted solution]

Help is here dajaevans! Chat will only populate when a chat representative is available. If available please contact our global department at 908-559-4899. If you are unable to do so please respond to my direct message. Thank you.

TominqueBo_VZW
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