dead zone in my neighborhood

[rockwellhouse]

We have had Verizon for 5 years now, and LOVE it.  However, we have absolutely NO cell service at our house, or anywhere in our neighborhood.  I cannot make or receive calls and don't get messages until the next day when I leave our neighborhood.  I have talked with seven others on our road who also have Verizon and they experience the same thing.  People have to pull over on the side of the road to finish phone conversations before driving into our community.  I cannot even talk on my phone in our backyard, or across the street.  I have to walk up the street about 200 yards before I have signal.

Is there a way to improve the cell service in this area?  Would it help if I provide Verizon with a list of all of the people in my neighborhood with their Verizon cell numbers to show how many people this actually effects?  (I am happy to drop a flyer off to each of the 75 houses in my neighborhood) Please let me know if there is anything we or Verizon can do to increase cell signal strength in our neighborhood. 

Thank you!

[MorganB]

Have you checked into a network extender? Check out the accessory Verizon Wireless offers HERE.

The Network Extender Keeps You Connected
You need to keep connected indoors and out. This state−of−the−art device is equipped with a host of features that will keep you on the line, connected and secure.

Bring Our Network Home

• The Network Extender enables you to make calls from indoor locations where outdoor cellular coverage does not reach. The Network Extender works like a miniature cell phone tower in your home providing enhanced coverage for up to a 5,000 square foot area

Use Your Verizon Wireless Phone

• There is no need for a new phone. The Network Extender is compatible with ALL Verizon Wireless phones as well as some handsets from many of the nation's leading carriers.

Simple Setup and Management

• Easy to install. Plug into your high−speed Internet connection and place near a window. Sign in to My Verizon to create your optional managed access list.

Network Extender Features

• With the Network Extender, you can begin a call on the Network Extender network and enjoy uninterrupted transition to the nearest cell tower when leaving the Network Extender coverage area, provided alternative coverage is available.

Online Management in My Verizon

• Network Extender access can be set to fit your needs. Just sign in to My Verizon to set the Network Extender preferences that are right for you. Your device is set to Open Access by default, allowing three devices to connect to the Network Extender without restrictions. Designate Verizon Wireless callers to receive priority access to the Network Extender network. By setting your network up in My Verizon for managed access you can designate as many as 50 Verizon Wireless numbers. Where a compatible cell tower is unavailable, other callers may access the Network Extender when not in use by priority callers. All callers may access the Network Extender for emergency (E911) calls, even if the mobile number is not on the managed access list.

Specifications

• Manufacturer: Samsung
• Model: Verizon Wireless Network Extender
• Frequency: 1.9 GHz and 800 MHz
• Air Interface: CDMA2000 1x
• Dimensions and Weight: 7.8 x 5.8 x 2.1 in. (excludes antenna) / 1.0 lb
• Signal strength: Up to a 5,000 square foot area

[rockwellhouse]

Morgan, thank you for the information about a network extender.  That would help me out, but not the other people in my neighborhood who do not have service. 

I walked through our neighborhood and there are 143 houses where there was NO outdoor cell coverage.  It was throughout our entire neighborhood, I haven't even checked the other streets nearby.  This weekend, I will stop by each of the houses in my neighborhood and get a count (and the Verizon Wireless phone number) of all of the individuals this affects. 

Please tell me where to send this list to let Verizon know how many people this effects, otherwise I can just post it here. 

Thank you for your response.

[sbriks]

Verizon can send a truck out and decide to adjust their antennas to cover your neighborhood better.  Call customer service and they will try to help you.  I had this conversation and now they are working on a similar problem.