data notifications
rocky112711
Newbie

i get notifications from Verizon that my data is 98% used but when i check online...my usage is a fraction of the 6gb package i have in my plan...why?

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Re: data notifications
ea79
Enthusiast - Level 3

Sounds like a plan change that was not back dated or future dated. Did you change your plan online or maybe a rep changed it? Sometimes this also happens when you go from a nationwide plan with no data to a share everything plan with data.

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Re: data notifications
rocky112711
Newbie

thanks for the fast reply...i didnt change plans, etc...makes no sense and sick of waiting on the phone for Verizon to answer!

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Re: data notifications
ea79
Enthusiast - Level 3

Hmm, that does sound strange. Did you try #DATA(#3282)? If so, what did it say?

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Re: data notifications
vzw_customer_support
Customer Service Rep

Hi there rocky112711!

I would certainly be aggravated as well if I was receiving inaccurate usage notifications. I appreciate you trying to figure this out and don't want you to have to wait on hold any longer. Let's work on this together. I've followed you. Please accept this follow and follow me back. Then send me a direct message with your full name, phone number and account verification (the same password or last 4 of SSN you use when you call in) and I can investigate further.

Here's information on how to Direct Message: http://vz.to/JHSJ3J

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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