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Servicio al Cliente

KIMKJ57
Miembro

I have dealt with Verizon customer service for the last few weeks.  After thinking I have a solution to my problem it never gets resolved.  I bought 2 new phones and was told it was a buy one get one free special but I have gotten charged for both.  I never would have paid 1200 for 2 phones.  Anyway after talking to several agents and each one telling me it would be taken care of I am still paying for 2 phones.  I was told a couple weeks ago it would be taken care of the next day and of course it wasn't so I called back yet again and had to go through the whole ordeal again for the 5th or so time.   So when I called last week I was told they would call me by 3:30 of that day and guess what no phone call.   It's the worse company I have ever dealt with.

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Re: customer service

Ann154
Expert

The bill credits for the second phone can take 2 to 3 billing cycles to appear on the bill.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: customer service

sprmankalel
Leader

As Ann154​ stated, these offers for a free device require a DPP and then bill credits. The bill credit takes 2-3 cycles to show up. The first time it shows, any previous charges will be credited as well. So if you had 2 charges you will see 3 credits then one credit going forward. What phones did you buy and when?

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Re: customer service

KIMKJ57
Miembro

I had bought the phones in September at best buy.  I did not realize that my husband was paying a monthly fee for 2 months so when I found that out I started contacting Verizon as we were told when we bought them it would be a buy one get one free phone.  well I have talked to several different people at Verizon with the same answers.  they don't see that promotion but when they look a 2nd time they find it and will take care of it.  I talked to someone again a couple weeks ago and they told me it would be taken care of the next day and yet I am still paying for the phone.  so I talked to another agent the next day and she told me that I had to talk to the rebate center and that whatever the person told me before that had never been done.  I told her I have talked to the rebate center and they send me back to where I started.   I am very dissatisfied with the company.  they gave me a 25.00 credit for the hassle instead of the free phone.   I never would have spent 1200 for 2 phones.  

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Re: customer service

Yoda0106
Miembro

I have had a similar experience. my situation  a little different because I chose not to activate the second phone cause of the quality of it. I have been going back and forth for over a month trying to get my money back that was paid for second device and not have to continue paying on the second device. I have even offered to return it as it was still in the boxes and unused. I have had a few reps say they will take care of it and call me back in a week, two weeks, etc or that they will have someone look into it and let me know what my options are. I am yet to actually receive a call back from them. I will say the agents are always nice and helpful. Especially the lady I spoke with tonight. I can only hope that she will be able to find out what can be done about my situation and gets back to me.

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