I called and spoke with a Franke today. I was inquiring about prepay versus the postpay I currently have. I decided to stay with postpay. Franke signed me up for prepay and it took me THREE hours and 6 different Verizon reps to get it reversed. All this because I was just calling and inquiring. Franke does not belong in this job as his attention to detail is Zero. I spoke with Franke, Stacy, Rachitta, Vin, Carley and Kevin. Carley was finally able to fix it. 3 hours later.