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You are about to loose a customer - I have been a Verizon customer before it was Verizon. (20 years)

Miembro

I have been a verizion customer for almost 20 years, way before it was Verizon.  BUT, I am about to switch.  Why? I have a job (Sales related) where my pay structure varies every month.  Because of this, I occasionally have been late on payments but I have ALWAYS made my payments and any late fees without question.  Lately Verizon is getting obnoxious with reminders that I need to pay my bill.  Today I got three phone calls and two text messages. My bill was due on the 10th.  It will be paid along with the current bill due on 10/17.  I frequently pay two months at a time.  Until recently I did not get nagged until close to the due date of the second month.  Not anymore.  When my bill is a day past due the calls and texts start coming.

If these irritating calls and texts continue, I will be changing to another service.  If you think your friendly reminders are something I want, think again.  I have stayed with Verizon because I travel extensively and always had service, but now that is a mute point with most other services, they are just as good.  So Verizon, keep nagging and I will go shopping!

Respectfully,

Tired of your calls

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Re: You are about to loose a customer - I have been a Verizon customer before it was Verizon. (20 years)

Sr. Member

BTW any carrier you select it be same...either pay on time or stop complaining.

you pay more cause you want to not cause V ask you.

BTW you can pay anytime from your phone by dialing  #768

sorry but its not V issue .

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Re: You are about to loose a customer - I have been a Verizon customer before it was Verizon. (20 years)

Líder Sénior

You may not like the replies, but Verizon does not like routinely late payments. The more often you are late, especially by more than 1 month, the more quickly these reminders will likely come. Additionally, the more you are late, the more likely you will have your service suspended for being late.

When you switch to another provider, it is only a matter of time before you start receiving these repeated reminders when you are habitually late with your payments.

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Re: You are about to loose a customer - I have been a Verizon customer before it was Verizon. (20 years)

Expert

A prepaid account might be better with your situation.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: You are about to loose a customer - I have been a Verizon customer before it was Verizon. (20 years)

Leader

If you don't want to be called because your bill is paid late then pay on time.

The fact of the matter is that your bill is the same every month (unless you have overages) and it is due the same date every month. You should be able to plan for that. Put it on a credit card with a due date that better matches your pay schedule. Or ask VZW for a one time billing date change to help get your bill due closer to when you get paid.

I get paid from my job once a month but I manage to make my payments when they're due.

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