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Wrong time in 3G mode, 4G shows correct time

Miembro

This is something going on for at least 4 weeks now, and it is pretty annoying if you ask me. When the phone is in 3G mode it is 13 minutes late (actual time is 6:40pm, time switches to 6:27). Now imagine your wake up alarm is set, or you get notified late about an appointment in your calendar, you do the math.

I own a 2 months old RAZR M. People at work with different Verizon phones experience this too, at least I've heard of two of them. Text messages get the wrong time stamp, and looking in your phone list when you received a call might also show a wrong time. Quite frankly, I don't trust the alarm anymore (which I use a lot when traveling).

Are there other people with the same experience, and what could cause this? This issue should go on Verizon's priority list. I've read similar issues online with iPhones, as far back as 2009.

And just in case, I made a video of this wayward phoneclock which appears to be a Verizon network issue.

Let's see what happens.

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Re: Wrong time in 3G mode, 4G shows correct time

Asistencia al cliente

PHJB, thanks for bringing this to our attention. I'm not showing this as a known issue on the RAZR M, but if this is affecting different models, we may need to investigate issues in your area that could be causing an issue with the time changing. Your co-workers that have the issue as well, do they have the same model phone? Does it happen both at home and work? Have you previously contacted our technical support for this issue? Normally a trouble ticket would be submitted if standard troubleshooting like rebooting doesn't resolve.

Let me know if you need further assistance.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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