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Wireless signal

abbygay
Miembro

Normally I get an excellent signal using my Samsung Intensity 2. For some reason I can not get a connection for more than a few seconds today. All is paid and up to date. How do I find out if there is some kind of issue with a tower or something?

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1 Solution

Respuestas correctas

Re: Wireless signal

tikibar1
Líder Sénior

Have you tried dialing *228, then option 1 to reprogram your phone to the network and 2 to update your Preferred Roaming List?

This is a customer-to-customer forum, so you'd need to contact Customer Service to inquire about outages in your area:

Servicio al cliente:

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

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Re: Wireless signal

tikibar1
Líder Sénior

Have you tried dialing *228, then option 1 to reprogram your phone to the network and 2 to update your Preferred Roaming List?

This is a customer-to-customer forum, so you'd need to contact Customer Service to inquire about outages in your area:

Servicio al cliente:

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

View solution in original post

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Re: Wireless signal

Community Manager
Community Manager

abbygay, I would love to get a chance to review the area for you. Could you please provide me with the zip code for the area that you live in? Also, tikibar1 gave great advice. Please try to dial *228 option 2. Another step that I would try to do if you haven't yet is to power off the device pull the battery out. Leave the battery out for a good 5-10 seconds. Then place the battery back in and power back up. Let us know if this has helped with services in your area. Hope to hear from you soon.

KevinR_VZW

Follow us on Twitter @VZWSupport

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