Wireless Priority Service for First Responder

[Devo1026]

I've talked to a dozen different people at Verizon both on the phone and face to face about this and got a different answer every time.  Some people didn't even know what I was talking about.

I filled out a form online on the Verizon website requesting the priority service that involved some hoops to jump through such as identifying and confirming the POC (Point of contact) and my agency.  I never heard back from anyone and never noticed any improvement in service during congested times or locations so I finally just gave up.  Seems to be a joke.  

[vzw_customer_support]

Thank you for those details. Having the proper information is important, and we are here to provide it. MBP provides priority network access to our leading 4G LTE data network. Can you please clarify when this form was submitted? Also, is data the only thing you are having issues with? AlbertP_VZW

[Devo1026]

Form was submitted 09/06/2019

[vzw_customer_support]

Thank you, Devo1026. Let's continue to dig into this. What is your current plan? What's happening when using data? Please complete a speed test at speedtest.net and share your results. 

DanielleR_VZW

[bbrdtylr]

There seems to be a lot of confusion here on how WPS/MBP works. It puts you in line for the next available channel, it does not kick anyone off in order for a first responder to use it. It increases the chances of a call to complete during congestion, it does not make any guarantees. It is not meant for constant use, it is meant for emergency situations and can require Homeland Security to declare a crisis or emergency before you are able to use it. WPS is managed by Homeland Security and they offer a plethora of information on how to apply for it and how it works. Verizon is one of many carriers that participates but they do not manage the system or your approval. I would recommend going to the Department of Homeland Securities website to further investigate the options available to you.