Absolutely horrified with my experience at an official Verizon Wireless store yesterday, then while on phone with official Verizon corporate CS rep while in store. Situation got even worse when following up with @VZWSupport on Twitter afterwards. 6 hours of direct messages and still no resolution. Endless loop of ineptitude. I am a loyal customer since 2003 and never had an issue prior. Was always happy to pay a premium for VZW service because I thought it was worth it. Now getting ready to file a complaint with the BBB and looking into another cellular service provider. Verizon Wireless, after all these years, shame on you. Will anyone on your team make it right?
I too just got off the phone with a CS rep and got the runaround about the same data promotion that I was promised but never recieved!!! I have been with Verizon about 7 years and used to like them alot. Now they have no record of my conversation and wont honor it!! They just want me to spend another $30 to up my data plan!! I am already spending $240.00 a month for the plan I am on!!! They claim I am such a loyal customer but yet wont accomodate my needs. I just read a consumer report about the top 10 carriers and I will be leaving verizon and using one of them that offer the same plan but higher data gbs for less than half of what verizon charges!!!! I am sickened by verizons ethics! DLM
I just emailed the details to firstname.lastname@example.org. Very long, detailed situation and has to do with a promo email containing incorrect/incomplete data. Total disconnect between VZW corporate and VZW official stores. No one willing to make it right... so far.
I would be curious where you got that email address and whether or not it is a valid email for actual Verizon support since Verizon does not have an official email address for customer support.
Where you offered a promo that you did not get? What was the promo? What plan are you on? No one can help you with more info...
Yeah that's no longer a valid or manned email address and even if it was is not affiliated with this forum. So you will have to explain to us what happened if you wish to obtain advice.
That email address is valid. I am currently communicating with VZW via that email address. It is not going well but I am trying. It does not look like they will make things right so I am also shopping for a new service provider (no longer under contract). I will likely also file a BBB complaint. Sad but true.
Enjoy your new carrier.
This is a customer 2 customer forum. If you want our help you need to tell us more. It sounds like you do not need help from us!