Verizon did not turn his voicemail on.
Repeated calls to tech support resulted in not having the ability to turn it on.
When they asked for a level 3 tech they were denied. However only that high a tech can fix the issue
Finally they did it today.
I have too.I spent 45 minutes on hold then the guy said my voicemail is fixed after messing up around with it for a half hour. But it still dont work. I went into the Verizon wireless store on Miller road Flint Michigan and the guy there messed with it for a hour ,then said he cant fix it .He said he dont know how & that I have to call the Verizon number for help .I explained that I did that already .The guy said,I dont know what to tell you but I cant fix it. I asked what's wrong.He said I dont know. I got a new Samsung Galaxy Note 8 ,since then no voice mai . I HATE IT AND THE CUSTOMER SERVICE I GET FROM VERIZON
They dont know how,half ofvthem are stupid. I was on hold and on phone a hour and it was supposed to be fixed, but wasnt. I went into miller road Flint Michigan Verizon wireless store, a hour messing with phone,guy said he cant fix it dont know how. To cal . Yeah be on hold a hour again! All I did was get a note 8,,I had a S7. No one can or wants to fix it.they give up