I was very excited to make the "switch to Version" from my previous carrier in August 2016, especially for their promotion. However that excitement was short lived. I properly submitted my request as your promotion directed on August 8th. Almost 90 days later I am still going round and round with this. Each time I tried to follow-up on my submission (5 times now) after waiting the obligatory 8 weeks the following happened:
Several times I asked who can I escalate this to? A regional manager? District manager? What is my recourse? I was told there is no where for us to escalate this to.
Needless to say I am not happy I made the switch and feel duped. ¡Gracias Verizon! You've confirmed it! You're just like the others.
JEACUR96, thank you for joining the Verizon Family. I know how important it is for you to receive what was promised to you. We are here to provide assistance. We have a team that handles all inquires related to switching to Verizon. You will have to contact them and provide the tracking numbers for you submissions. You can reach them at: 844-408-8470, You can also check on your submissions at www.verizonwireless.com/switch
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thank you for providing me with the contact number for the switch team, however, if you read my comments you would find that I HAVE contacted them at least five separate times over the past few months. That is my frustration and issue. Each time i am told there is a glitch in the system and to wait another 5 to 10 days for it to be resolved. Maybe you are trying to stretch it out until until your customers give up?
File a complaint with your Attorney General. That got an immediate response from Verizon for me and I finally received my rebates.