I contacted Verizon Wireless to determine if there was a way that I could save roaming charges while on vacation in Canada. The service rep told me that I could change to a Canada and Mexico plan for $65 per month which was only $5 per month more than I am currently paying for my single line smartphone plan. I was also told that there would be a $25 charge for International data and that I could go back to my former $60 month plan in the next billing cycle. Today, I received my bill showing that the cost of the Canada plan was $40 more than I was told so I immediately called Verizon customer service to have my old plan back. They complied with my request but told me that I would be prorated for the three days that I was on the Canada plan and that reinstated data plan would be reduced from 2 GB to 1.8 GB because the billing cycle had started. I am very unhappy that I should be penalized because I received misleading information about the cost of the Canada plan and I told the Verizon rep but he said there was nothing he could do. Now, I know from past experience that they can backdate plan changes but now they don't want to. When asked how much I will be charged, the service rep didn't know because their billing systems take a few days to update. A word to the wise: Don't change plans until you get all the facts!
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