Why is there nowhere to email customer service through the Verizon Wireless website?
LOKIS_CHILDREN

Why is there nowhere to email customer service through the Verizon Wireless website? Live chat is no better than calling. If I had time to sit around on hold waiting for an answer I could do it on my phone!

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Re: Why is there nowhere to email customer service through the Verizon Wireless website?
Acrillix
Specialist - Level 2

If you don't have time to sit around and waiting for an answer, why don't you just Google it or ask us? What is the issue?

Re: Why is there nowhere to email customer service through the Verizon Wireless website?
pherson
Champion - Level 1

Last I checked, companies have customer support numbers, not emails. If you need support call.

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Re: Why is there nowhere to email customer service through the Verizon Wireless website?
vzw_customer_support
Customer Service Rep

Lokis_Children We certainly want to provide you the assistance you need. I’m sorry you are not pleased with Chat or calling. Although we do not offer email service we can help you in this forum. If this does not work for you please select from any forum included in the following link. http://vz.to/1iurlIn Our goal is to provide you with as many options as possible. 

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is there nowhere to email customer service through the Verizon Wireless website?
LOKIS_CHILDREN

My questions are about my personal account. I'm not going to post personal information online.

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Re: Why is there nowhere to email customer service through the Verizon Wireless website?
LOKIS_CHILDREN

If I didn't have to wait on hold for more than an hour to get help I might call. Meanwhile we are in a modern digital era, and the key words are CUSTOMER SUPPORT, which should mean making things convenient for the customer who has spent thousands on a company over the course of more than 15 years.

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Re: Why is there nowhere to email customer service through the Verizon Wireless website?
LOKIS_CHILDREN

The questions I have regard my bill. Communicating about personal information over an open forum is not going to happen. Apparently Verizon Wireless is only willing to provide customer service on their terms, which isn't really customer service at all.

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Re: Why is there nowhere to email customer service through the Verizon Wireless website?
sprmankalel
Champion - Level 3

I don't know why everyone says that they have to wait an hour or more to talk to a rep.

I never wait more than 2 minutes. Except during the Holiday season.

You have 2 options. Call and talk to someone or go to a store and talk to someone.

If VZW had an email for CS you wouldn't get a response for at least a week. Could you imagine sending an email, waiting a week for a response and going back and forth waiting a week in between.

Re: Why is there nowhere to email customer service through the Verizon Wireless website?
pherson
Champion - Level 1

Then if that were really how you felt you wouldn't have posted here in the first place.

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Re: Why is there nowhere to email customer service through the Verizon Wireless website?
pherson
Champion - Level 1

For 1 person?!

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