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When I need to talk to a representative and its busy it refreshes by the minute. The problem is that there's a 2 minute timer on the page. I get that its good for security purposes to make sure that people don't leave themselves logged on with the potential of others having access to the account but come on, 2 minutes? I only get a refresh once in the time period before I get logged out have to sign back in and return to a page with a chat button on it to check for availability, its a bit ridiculous. In fact, while writing this I seem to have been logged out like I'm not doing anything. This seems like a pretty big oversight...
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This never happened for me on Postpaid. It does log out every 2 min on prepaid accounts though. The chat screen, not the My Verizon page.
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Are you a verizon employee? I feel like you respond to all of my posts...
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Not a Vzw employee...no badge, no avatar, no "REP"_VZW tag. I just happened to be awake and saw that you had a few posts floating about that, while I had answered previously, you had never bothered to return to check replies for.
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Well for whatever reason when you reply to me you continue to cycle through all of my posts. Make sure you're replying to the right Post please.
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Yes, I was replying to your post about 2-min limits. Are you on Post or Prepaid?
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Prepaid
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That's why. Prepaid gets very little support vs PostPaid. This includes longer wait times on hold in queue on the phone and online chat. Postpaid accounts do not have to re-log in every 2 min...the chat screen just silently refreshes in the background and they don't lose their spot.
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Do PostPaid pay more?
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Yes. I can pay $50 for 2 GB of data on Prepay or I can pay $30 for 1 GB AND $20 for a line charge. So, $45 vs $50. Not a huge difference. But I was out of contract with a good phone, and plans were even higher postpaid a few weeks ago. My coverage isn't really affected in my area by being prepaid, and I rarely need to contact support for anything, and i don't need 5GB cloud or NFL Mobile or whatever, so, why waste a $500 phone that I had sitting around.