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Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

KENTUR54
Miembro

I am in Rahway, New Jersey.

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  • vzu
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Re: Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

sprmankalel
Leader

Is this a tablet or a phone? Is it officially supported by VZW? If it isn't an official VZW device it may not get full data speeds.

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Re: Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

KENTUR54
Miembro

A tablet.

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Re: Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

sprmankalel
Leader

Is it officially supported by VZW?

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Re: Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

Community Manager
Community Manager

I love a good movie on my tablet too, Kentur54. How long has it been slow? If you have a Verizon Wireless smartphone, how is the speed on the phone?

On your tablet, click “Start Testing Speed” in this link: http://openspeedtest.com/

What are your upload and download speeds? We also recommend resetting the network settings like this:

https://www.verizonwireless.com/support/knowledge-base-207100/

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

KENTUR54
Miembro

It's not working. It gives me a reading say " An unexpected error has

occurred ".

On Mar 30, 2017 2:06 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

SuzyQ
Líder Sénior

Is this the Verizon exclusive Asus ZenPad?  Or some other tablet?  Is it on your account with the $20 line access fee?  What speed are you getting?  And how much data has already been used on that line this bill cycle?  After 22GB speed MAY be slowed based on the tower and how congested it is.

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Re: Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

KENTUR54
Miembro

Yes it is the Asus Zen10 and there is the $20 service charge on my

statement. The link that was provided to check my speeds no longer works.

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Re: Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

sprmankalel
Leader

What video app are you trying to use?

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Re: Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?

KENTUR54
Miembro

I was trying to stream movies using my lodi app.

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