Why is cell phone service really bad in Alexandria, VA?

[vzw_customer_support]

We certainly do understand the need to have reliable service where you live. Calling is an essential feature and I'd like to fully troubleshoot this concern with you. So that I can best help, please check your private messages for a message I just sent to you. You can check here: http://spr.ly/6584DlY0q

Ryan_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jisaacson9]

Hi Ryan,

I replied to your private message and didn’t get a response.

-Josh

[SWB01]

I switched to Verizon from AT&T 15 years ago. Was thrilled with the service. Now it’s so bad I literally never have 4G or even LTE in my display. I can’t make calls from my office. I can’t send texts from my phone or computer unless I’m on wireless. It’s awful. I have the best rep and love the Verizon store down the street but may have to switch. I’m attaching a screenshot. This is 1990 service in 2019. Please help. 

[SWB01]

I switched to Verizon from AT&T 15 years ago. Was thrilled with the service. Now it’s so bad I literally never have 4G or even LTE in my display. I can’t make calls from my office. I can’t send texts from my phone or computer unless I’m on wireless. It’s awful. I have the best rep and love the Verizon store down the street but may have to switch. I’m attaching a screenshot. This is 1990 service in 2019. Please help. 

[SWB01]

Terrible and useless reply. We should get what is promised to us—functioning cell service. 

[SWB01]

No need to troubleshoot since everyone is experiencing the same thing. It’s not device or person specific. Pretty pathetic in the Nation’s Capital. 

[SWB01]

No need to troubleshoot since everyone is experiencing the same thing. It’s not device or person specific. Pretty pathetic in the Nation’s Capital. 

[vzw_customer_support]

SWB01, we know how important it is to always have service where you need it the most. We have sent you a Private Message, so we can get more details from you to help.

StevenG_VZW

[REDSKINS44]

My girlfriend lives in Alexandria and has AT&T her cell service isn't very good either, so don't waste your time switching. If Verizon and AT&T are bad in that area I am pretty sure there aren't any good options.