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Re: Why is cell phone service really bad in Alexandria, VA?

Community Manager
Community Manager

We certainly do understand the need to have reliable service where you live. Calling is an essential feature and I'd like to fully troubleshoot this concern with you. So that I can best help, please check your private messages for a message I just sent to you. You can check here: http://spr.ly/6584DlY0q

Ryan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is cell phone service really bad in Alexandria, VA?

jisaacson9
Miembro

Hola Ryan,

I replied to your private message and didn’t get a response.

-Josh

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Re: Why is cell phone service really bad in Alexandria, VA?

SWB01
Miembro

I switched to Verizon from AT&T 15 years ago. Was thrilled with the service. Now it's so bad I literally never have 4G or even LTE in my display. I can't make calls from my office. I can't send texts from my phone or computer unless I'm on wireless. It's awful. I have the best rep and love the Verizon store down the street but may have to switch. I'm attaching a screenshot. This is 1990 service in 2019. Please help. FFCC7752-3826-4B89-BC24-2031475C3B61.jpeg

 

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Re: Why is cell phone service really bad in Alexandria, VA?

SWB01
Miembro

I switched to Verizon from AT&T 15 years ago. Was thrilled with the service. Now it's so bad I literally never have 4G or even LTE in my display. I can't make calls from my office. I can't send texts from my phone or computer unless I'm on wireless. It's awful. I have the best rep and love the Verizon store down the street but may have to switch. I'm attaching a screenshot. This is 1990 service in 2019. Please help. FFCC7752-3826-4B89-BC24-2031475C3B61.jpeg

 

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Re: Why is cell phone service really bad in Alexandria, VA?

SWB01
Miembro

Terrible and useless reply. We should get what is promised to us-functioning cell service. 

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Re: Why is cell phone service really bad in Alexandria, VA?

SWB01
Miembro

No need to troubleshoot since everyone is experiencing the same thing. It's not device or person specific. Pretty pathetic in the Nation's Capital. 

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Re: Why is cell phone service really bad in Alexandria, VA?

SWB01
Miembro

No need to troubleshoot since everyone is experiencing the same thing. It's not device or person specific. Pretty pathetic in the Nation's Capital. 

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Re: Why is cell phone service really bad in Alexandria, VA?

Community Manager
Community Manager

SWB01, we know how important it is to always have service where you need it the most. We have sent you a Private Message, so we can get more details from you to help.

 

StevenG_VZW

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Re: Why is cell phone service really bad in Alexandria, VA?

REDSKINS44
Miembro

My girlfriend lives in Alexandria and has AT&T her cell service isn't very good either, so don't waste your time switching. If Verizon and AT&T are bad in that area I am pretty sure there aren't any good options.

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